The Fleet Aftermarket System allows users to track calls related to fleet vehicles.
When a call comes in the operative logs base data related to the issue – selecting a Fleet ID which links to a Dealer ID. Information related to the vehicle is pulled in from the mainframe terminal application using screen-scraping.
The case is then open until a resolution has been reached – the operative can enter additional details and notes as the case progresses.
The system provides several management reports to verify that cases are being dealt with in a timely manner.