Support
“The customer comes first” is not just a slogan to us – it’s the way we do business. This means that each and every one of our clients can be confident of receiving the ongoing support and commitment they require.
All our solutions are supported by an extensive aftercare service. Our experienced team understand excellent support is key to developing and maintaining a strong relationship with our customers. We offer a range of support packages – including 24/7 telephone support for business-critical applications.
Our team are dedicated to providing you with a solution to your problem and will guide you through our support process:
Log The Problem
Our team are on hand to resolve any issues you encounter with your system. Our customers benefit from an active support contract with us that ensures that any issues they encounter are assessed and resolved by our support team.
Appropriately Assign
The support team tackle each case they work on with the utmost care and attention and a key factor in providing the best care possible is to identify the best member of the team to assist you.
Communication
Communication is vital to our support process and we keep our customers informed of the progress of their support case at every stage until we have resolved their issue. Our team will always communicate any updates, suggestions or issues as they arise and respond to your queries quickly.